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Ref No: TGFSD/09/27/25
To: Territorial Commander of The Salvation Army
Nigeria Territory
Commissioner Friday and Glory Ayanam
Executive Summary
This report converts the attached presentations into a concise, actionable plan to strengthen trust across
Salvation Army schools and social centres in Nigeria, increase transparency, expand resource access,
and embed measurable governance and leadership practices.
Action plan and timeline
Immediate actions 0–30 days
Publish governance documents: instruct every school and social centre to upload current policy
and governance documents to the Territorial portal and to keep one printed copy on site.
Create Trust Implementation Team: appoint Governance Lead, M&E Lead, IT Lead, Training
Coordinator, and Resource Mobilization Lead at Territorial HQ.
Activate anonymous feedback: deploy an independent anonymous reporting form and a
dedicated WhatsApp hotline.
Short term 1–3 months
Conduct policy and governance audit across all sites and publish a compliance dashboard.
Launch digital Governance and Training Portal with policy library, webinar calendar, and
training modules on global best practices.
Run baseline trust measurement pilots for Institutional Trust Index in selected schools and
Community Trust Index in selected centres.
Medium term 4–6 months
Establish local advisory councils at each school and centre with parents, staff, community
leaders, and alumni.
Standardize quarterly reporting including trust metrics and audited financial summaries to
Territorial HQ.
Integrate trust metrics into staff performance reviews and leadership development plans.
Longer term 7–12 months
Scale trust measurement territory-wide and publish an annual Territorial Trust Report.
Deliver blended capacity building with quarterly digital modules and annual in-person
workshops on servant leadership, anti-corruption, grievance handling, and cultural humility.
Pursue global partnerships for funding, technical assistance, and cross-territory benchmarking.
